The automotive aftermarket faces many challenges: rising repair times, reduced fleet use and modern cars requiring advanced services. However, each challenge unveils a new opportunity.

We asked some of our 3,000+ repairers how they are preparing for the future and what role digital solutions play in supporting their endeavors. Here’s what they had to say:

Assurance that their vehicles will be serviced by qualified specialists, who are conveniently located and readily available, fosters consumer trust in new brands.

When drivers get a damage, the last thing they want is having to wait weeks, let alone months for an appointment at a service centre located far away. To prevent this, OEMs need to make strategic decisions when developing their service infrastructure to ensure customers always have smooth journeys.

The car repair industry is undergoing significant changes, driven by a number of key trends. Here are four of the most important trends to watch out for in 2023:

IVS partnered with Fixico to make it possible to communicate with all of their clients and other stakeholders via a single, digital platform. The platform enables IVS to optimise operations, eliminating non-value-adding activities.

In 2019, Sixt started talking with Fixico about optimising their car repair management process. Sixt can now experience effortless repair journeys, while gaining full control and insight over the whole process.