Digitalisation is a megatrend in all industries that continues to influence the way we live, work, and communicate. Simply put: It cannot be contained. In some cases, resistance could even result in business failure in the long term. Globally, more and more fleet managers are beginning to see the benefits and have started digitally transforming their processes.
This article, based on our whitepaper: 'How fleets can reduce costs by allocating repairs more accurately', explains how digitalisation can improve a fleet's daily operations when it comes to repair handling.
The rapid automotive developments have resulted in various new vehicle technologies, making cars more functional, but at the same time more complicated to repair. Consequently, repair costs and repair cycle times have increased. In an attempt to limit and remedy this growth, many fleet managers look to digital repair management solutions available in their field. By leveraging technology, fleets can streamline workflows and improve their daily operations. Of course, we've already written articles about reducing repair cost and lowering cycle times, and want to use this article to list some more general benefits of digitalisation.
Firstly, digitalisation allows the streamline of workflows and effective communication. In the traditional scenario, all activities had to be arranged by phone or email, and required constant coordination between the fleet manager, driver, and body repair shop. But with digitalisation, the days of back and forth emails and phone calls are over. Communication can now be carried out quickly, clearly and effectively through an integrated platform. Fleet managers can rest assured that information is sufficiently stored or shared amongst all relevant stakeholders. This way, everyone involved is well-aware of what is going on.
Eliminating non-value-adding tasks
In addition, other non-value-adding activities prior to the actual repair (such as customer intake at the body shop, physical inspection appointments, cost calculation creation, and other administrative tasks) take up to as much as 60 minutes per repair. However, almost all of these activities can be done digitally and intelligently by advanced systems, artificial intelligence (AI), etc., which saves fleets much time and work.
Real-time data and reporting
Moreover, one of the most vital applications of a digital solution is data and analytics, which is becoming more prevalent to businesses in decision-making. By implementing a digital solution, fleet managers gain access to real-time data and reporting, and ultimately full control over the entire process. Data and analytics provide managers with insights into KPIs related to repair costs, cycle times, response time, and network performance to optimise processes in car damage repair handling.
Overall, our data shows that over the last year alone, Fixico's business partners have been able to reduce their cycle times by 34.4% by streamlining workflows and communication and eliminating non-essential tasks.
It's high-time that fleet managers start digitally transforming their damage repair handling to leverage all the benefits it can bring about. This transformation could help fleets handle car damage repairs from the beginning to the end without any hassles that come with manual activities. Technology is here to assist fleet managers, improve process efficiency, and prepare for whatever the future holds.
Fixico is an award-winning end-to-end car damage repair management platform. The Dutch tech company has handled over 250,000 repairs to date; works with over 2,000 body repair shops divided over six countries; and has more than 50 partners; ranging from local fleet-owners to big internationals, and companies that trust in claim or fleet management providers to handle their car damage repairs.