Digitalisation is more than just a buzzword; it is a megatrend that has improved many aspects of the way we live, work, and communicate. More businesses, across all industries, are beginning to see its potential. Many have either started (or are seriously considering) to embrace digitalisation and transform their processes. Of course, this trend is no different for companies that deal with handling car damage repairs.
This article, based on our whitepaper: 'How fleets can reduce costs by allocating repairs more accurately', uncovers three ways in which digital car damage repair management can enhance productivity.
1. Easy communication
Digitalisation enables streamlined workflows and effective communication for everyone who's involved in the process. In the traditional car damage repair handling scenario, all activities were arranged by phone or email, and every step required constant coordination between the separate stakeholders. With digitalisation, the days of back and forth emails and repetitive phone calls are over. All communication can be carried out quickly, clearly and effectively, and human errors or miscommunications can be eliminated. Managers that use Fixico's platform, for example, can rest assured that all information is stored sufficiently, and all relevant updates and notifications are shared with the right stakeholders automatically.
2. Eliminating non-value-adding tasks
Secondly, many other non-value-adding activities can be replaced by automation or improved with the help of advanced systems and artificial intelligence (AI). Fixico's data shows that administrative and manual tasks prior to the actual repair (such as gathering driver, vehicle and damage information, making physical inspection appointments, creating a cost calculation) can take up to as much as 60 minutes per repair. With digitalisation, most of these tasks are automated or even eliminated from the process.
3. Real-time data and reporting
Thirdly, one of the most vital applications of a digital solution, is the data and analytics that come with it. By implementing a digital solution, managers can gain access to real-time data and reporting, and have full control over the entire process. For example, Fixico's platform provides managers with unique insights into KPIs related to repair costs, cycle times, response time, and network performance. Fixico's real-time data and reporting enable managers to make better decisions and optimise car damage repair handling processes.
By leveraging technology, companies can not only reduce repair cost and lower cycle times but also streamline workflows and improve their daily operations significantly. Overall, Fixico's data shows that in 2019 alone, companies that used Fixico's platform have been able to reduce their cycle times by 34.4%. Of course, streamlined workflows, clear communication and the elimination of non-essential tasks play a huge role in this result.
We believe it is high-time for traditional businesses to start embracing digital car damage repair handling solutions. Technology is here to assist, improve process efficiency, and help companies prepare for whatever the future will hold.